Privacy Policy

Effective Date: 15/09/2025

Racquet Nation, a product of Precision High Impact Labs Inc. ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services (the "Service").

---

1. Information We Collect

• Account Information: Name, email address, password, profile details.
• League and Player Data: Information clubs, leagues, or administrators input to manage leagues, teams, and players. This may include information about junior players and their parents/guardians.
• Responsibility for Consent: Clubs and administrators are responsible for ensuring they have obtained appropriate consent before entering personal information of players, including minors, into the platform.
• Usage Data: IP address, browser type, device info, pages visited, and interactions with the Service.
• Cookies: We use cookies and similar technologies for functionality and analytics. (See also Section 3 for sharing/third-party tools.)

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service.
• Personalize user experience.
• Analyze usage and improve performance.
• Communicate with you, including updates and support.
• Enforce our Terms of Use and protect our platform.
• League and Player Data Processing: We process information entered by clubs and administrators solely to provide the Service. Clubs and administrators must ensure all necessary permissions and consents have been obtained, particularly when inputting data about junior players.

3. Sharing of Information

We do not sell your personal information. We may share data:

• With service providers who help us operate the platform (e.g., hosting, analytics).
• When required by law or legal process.
• To protect the rights and safety of Racquet Nation, our users, or others.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your data. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent where applicable.
• Request a copy of your data in a portable format (where legally required).

For junior players: Parents or guardians should direct any access, correction, or deletion requests through the club or league that collected the information. We will work with that club/league to address such requests.

To exercise these rights, contact us at: racquets@racquetnation.ca.

7. Children’s Privacy

• The Service is not directed to children under 13 without parental or guardian consent.
• We do not collect personal information directly from minors. Any data about junior players is entered by clubs, leagues, or administrators.
• Clubs and administrators are solely responsible for ensuring they have obtained verifiable parental or guardian consent before entering information about junior players into the platform.
• Parents or guardians who have concerns should contact their club directly; we will support the club in handling the request.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top and notify users of significant changes.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Precision High Impact Labs Inc.
Email: racquets@racquetnation.ca